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Neo Software [Pvt. Ltd.] ("Neo Software", "Neo", "we", "us", or "our") respects your privacy and is committed to protecting the personal information entrusted to us.

 

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit or interact with our website, [https://neosoftware.com.np/], submit an enquiry, request a demonstration, download our resources, communicate with us, or otherwise use services made available through our website.

 

1. Scope 

This Privacy Policy applies to information collected through

 

  • Our website and its pages, forms, and resources

 

  • Contact, enquiry, consultation, and demo-request forms

 

  • Marketing and communication activities

 

  • Email and other communications with Neo Software

 

  • Recruitment or career forms, where applicable

 

  • Other digital services or interactions that expressly link to this Privacy Policy.

For customers using Neo Software's Synergy ERP, Empower HRIS, Momentum D&M, or other software products, additional terms regarding customer data, information security, data processing, hosting, retention, support, and confidentiality may apply under the relevant agreement, order form, service agreement, or statement of work.

 

Where there is a conflict between this Privacy Policy and a specific written customer agreement, the applicable customer agreement will govern to the extent of that conflict.

 

2. Information We Collect

 

Depending on how you interact with us, we may collect the following information.

 

2.1 Information You Provide

 

You may provide information such as:

 

  • Full name:

 

  • Company or organization name:

 

  • Job title or designation:

 

  • Email address:

 

  • Telephone or mobile number:

 

  • Business address:

 

  • Information provided when requesting a product demonstration or consultation:

 

  • Information included in messages or enquiries:

 

  • Information provided when downloading resources:

 

  • Information provided when applying for employment:

 

  • Any other information you voluntarily provide to us.

 

You should not provide sensitive personal information through general website forms unless it is specifically requested and necessary for the relevant purpose.

 

2.2 Information Collected Automatically

 

When you access our website, certain technical information may be collected automatically, including:

 

  • IP address:

 

  • Browser and device information:

 

  • Operating system:

 

  • Pages visited:

 

  • Approximate time and duration of visits:

 

  • Referring pages or websites:

 

  • Website interaction information:

 

  • Device and technical identifiers:

 

  • Other information generated through normal website operation.

 

We may use cookies, analytics tools, tags, pixels, or similar technologies to understand website usage, improve our website, measure marketing performance, and maintain website security.

 

2.3 Information from Third Parties

 

Where permitted by law, we may receive business or contact information from third-party sources such as business directories, professional networking platforms, marketing platforms, event organizers, technology partners, or service providers.

 

Where we receive personal information from a third party, we will handle it in accordance with applicable law and this Privacy Policy.

 

3. How We Use Personal Information

 

We may use personal information for purposes including:

 

  • Responding to enquiries and requests:

 

  • Scheduling and conducting product demonstrations:

 

  • Providing consultations or information about our products and services:

 

  • Communicating with prospective and existing customers:

 

  • Preparing proposals, quotations, and other business communications:

 

  • Providing customer support:

 

  • Sending information about products, services, events, webinars, reports, or other business updates:

 

  • Improving our website, products, services, and customer experience:

 

  • Understanding website traffic and marketing effectiveness:

 

  • Maintaining website and information security:

 

  • Detecting, preventing, or investigating fraud, misuse, or security incidents:

 

  • Complying with applicable laws, regulations, legal processes, or lawful requests:

 

  • Performing other purposes disclosed to you at the time the information is collected.

 

Neo Software may use the email addresses and telephone or mobile numbers you provide to conduct business follow-ups, contact you about our products and services, arrange product demonstrations, conduct outbound sales communications, and share promotional offers, product updates, events, webinars, and other marketing materials through email, telephone calls, SMS, WhatsApp, or other communication channels, where permitted by applicable law and subject to any required consent. You may opt out of marketing communications at any time.

 

4. Consent and Lawful Use

 

Where applicable under the governing law of Nepal and other applicable laws, we will obtain appropriate consent before collecting or using personal information.

 

By submitting information through a website form, contacting us, or otherwise voluntarily providing information to Neo Software, you acknowledge that your information may be processed for the purpose communicated to you at the point of collection and as described in this Privacy Policy.

 

Where we request consent for marketing communications, you may withdraw that consent or opt out of such communications at any time.

 

Withdrawal of marketing consent will not affect processing that we are permitted or required to undertake for legitimate business, contractual, legal, security, or other lawful purposes.

 

5. Cookies and Similar Technologies

 

Our website may use cookies and similar technologies to:

 

  • Enable essential website functionality:

 

  • Remember preferences:

 

  • Understand how visitors use our website:

 

  • Measure website and campaign performance:

 

  • Improve website functionality and user experience:

 

  • Support website security.

 

We may use third-party analytics, advertising, CRM, marketing automation, or website-performance services for these purposes.

 

Depending on the technology used, information collected through cookies may include browser information, pages visited, interaction data, and other technical information.

 

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

 

6. How We Share Personal Information

 

We do not sell your personal information.

 

We may share information where reasonably necessary with:

 

6.1 Service Providers

 

We may share information with trusted third-party service providers that support our business, including providers of:

 

  • Website hosting:

 

  • Cloud infrastructure:

 

  • CRM:

 

  • Email and communications:

 

  • Analytics:

 

  • Marketing:

 

  • Advertising:

 

  • IT and cybersecurity:

 

  • Customer support:

 

  • Professional services:

 

Such providers may access information only to the extent reasonably necessary to perform services for us or as otherwise permitted by law.

 

6.2 Business Partners

 

Where necessary to respond to your request or provide a service, we may share relevant information with technology partners, implementation partners, or other business partners.

 

6.3 Legal and Regulatory Requirements

 

We may disclose information where required or permitted by applicable law, court order, lawful government request, regulatory requirement, or where reasonably necessary to protect our legal rights, property, security, or the safety of others.

 

6.4 Corporate Transactions

 

If Neo Software undergoes a merger, acquisition, restructuring, sale of assets, investment, or similar corporate transaction, information may be transferred as part of that transaction, subject to applicable law.

 

7. Security of Personal Information

 

Neo Software takes reasonable technical, organizational, and administrative measures to protect personal information against unauthorized access, misuse, alteration, loss, disclosure, or destruction.

 

Depending on the nature of the information and the services involved, security measures may include:

 

  • Access controls:

 

  • Authentication mechanisms:

 

  • Role-based access:

 

  • Secure hosting environments:

 

  • Encryption or secure transmission where appropriate:

 

  • Monitoring and logging:

 

  • Employee confidentiality obligations:

 

  • Security and operational procedures.

 

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

 

8. Data Retention

 

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain legitimate business records, fulfill contractual obligations, comply with applicable legal or regulatory requirements, resolve disputes, or enforce our agreements.

 

Retention periods may vary depending on the nature of the information and the purpose for which it is held.

 

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with our internal procedures and applicable law.

 

9. Children's Privacy

 

Our website and business services are primarily intended for businesses and professional users.

 

We do not knowingly seek to collect personal information from children through our website for purposes unrelated to our business services.

 

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can assess and take appropriate action.

 

10. Third-Party Websites and Services

 

Our website may contain links to third-party websites, platforms, or services.

 

Neo Software is not responsible for the privacy practices, content, security, or policies of third-party websites.

 

We encourage you to review the privacy policy of any third-party website or service before providing personal information.

 

11. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable law.

 

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

 

Where required by law, we may provide additional notice regarding material changes.

 

12. Governing Law

 

This Privacy Policy shall be governed by and interpreted in accordance with the laws of Nepal and other applicable laws and regulations.

 

Last Updated: [05 October 2026]



Privacy Policy